Skip to content

Terms and Conditions

Terms and Conditions:

Welcome to Arbutus Florist, your premier destination for exquisite floral arrangements in Vancouver, BC. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully before proceeding with any purchases or interactions with our site.

1. Agreement to Terms:
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, you may not access or use our website or services.

2. Flower Availability:
All floral arrangements are subject to availability. While we make every effort to ensure that the products displayed on our website are accurately represented and available for purchase, we cannot guarantee the availability of specific flowers or arrangements. In the event that a product becomes unavailable after you have placed an order, we will notify you and offer a suitable replacement or refund.

3. Order Acceptance:
All orders placed through our website are subject to acceptance by Arbutus Florist. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in product descriptions or pricing, or suspicion of fraudulent activity.

4. Pricing and Payment:
All prices listed on our website are in Canadian dollars and are subject to applicable taxes and fees. Payment for orders placed through our website is processed securely using reputable payment gateways. By providing your payment information, you authorize us to charge the specified amount for your order. We reserve the right to change prices and billing methods at any time without prior notice.

5. Delivery:
We offer delivery services within Vancouver, BC, and surrounding areas. Delivery fees may apply, and delivery times are subject to availability and location. While we make every effort to ensure timely delivery of orders, we cannot guarantee specific delivery times, especially during peak seasons or inclement weather conditions.

6. Returns and Refunds:
We take pride in the quality of our products and services. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery to discuss your concerns. We may offer a replacement, refund, or store credit at our discretion. Please note that certain conditions may apply, and proof of purchase may be required.

7. Intellectual Property:
All content and materials available on our website, including but not limited to text, graphics, logos, images, and software, are the property of Arbutus Florist or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written consent.

8. Limitation of Liability:
Arbutus Florist shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, data, or goodwill.

9. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada. Any disputes arising out of or relating to these terms shall be resolved exclusively in the courts of British Columbia.

10. Changes to Terms:
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the revised terms.

If you have any questions or concerns about these Terms and Conditions, please contact us at

Last Updated: [March 21, 2024]